Associate Consultant

North Sydney, New South Wales, Australia

Description

About us:

On the heels of market expansion and growth, Resonate is hiring a Business Consultant to join our client team and support our clients. Resonate is an Australian technology start up that works with enterprise customers to successfully rollout their Customer Experience Programs through our CX platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics and data visualization to deliver actionable insights to leading companies. We work with some of the biggest brands across Retail, Financial services, B2B and have growing brand recognition in the space.

The role:

As a Business consultant, you will be responsible for leading the onboarding of our customers throughout the onboarding cycle to successfully embedd their CX programs. You are someone who nurtures and builds trusted client relationships and will work with internal and external stakeholders in bringing business requirements to life through your expertise, guidance and quality deliverables.

To accomplish this, you should have the passion and skills to set the vision translating business objectives into enticing and actionable recommendations. The Business Consultant will act as a trusted advisor to our customers while aiding their transformational CX journey.

Requirements

In this role you will:


What we are looking for:


You’ll be challenged every day in this fast-paced environment and will feel a sense of accomplishment in knowing you are making a difference for our customers.


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